At BuildSketch Drafting, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our website or engaging our services, you consent to the practices outlined in this policy.
1. What Information We Collect
We may collect personal and project-related information, including:
- Full name and contact details (email, phone number, address)
- Company or business name
- Project information (site address, plans, scope, markups)
- Uploaded files and technical documents
- Communications and feedback
- Payment and billing information
- Website usage data (see Section 6 – Cookies)
We only collect information that is necessary to provide our services and manage client relationships.
2. How We Collect It
We may collect personal information when you:
- Contact us via our website, email, or phone
- Submit a service enquiry or request a quote
- Provide architectural or engineering documents
- Engage us for drafting or detailing work
- Communicate with us during or after project delivery
- Subscribe to any newsletters or updates
We may also collect limited usage data automatically when you visit our website.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver drafting and structural documentation services
- Coordinate with third-party consultants (e.g. engineers)
- Communicate throughout the project lifecycle
- Manage invoices, payments, and service records
- Improve our services, website, and communication processes
- Comply with legal and regulatory obligations
We will never sell, rent, or trade your personal data.
4. Disclosure to Third Parties
We may share your information with:
- Licensed chartered engineers or consultants involved in your project
- Software providers and secure cloud storage services we use to operate our business
- Legal, accounting, or insurance professionals as required
- Government or regulatory bodies if legally required
All third parties are required to protect your information and use it only for the purposes for which it was shared.
5. Data Security
We take all reasonable steps to:
- Protect your information from misuse, interference, and unauthorised access
- Use secure systems for storage and transfer (including password-protected file storage and secure cloud services)
- Limit access to client data to authorised personnel only
Please note that while we take appropriate steps to secure your data, no digital transmission or storage method is 100% secure.
6. Cookies & Website Analytics
Our website may use cookies or third-party tools (e.g. Google Analytics) to:
- Track general usage patterns
- Monitor website performance
- Improve user experience
Cookies do not store personally identifiable information. You can disable cookies in your browser settings, though this may affect functionality.
7. Access and Correction
You have the right to:
- Access any personal information we hold about you
- Request corrections to your information if it is inaccurate or out of date
- Request deletion of your data, subject to any legal or contractual obligations
To make a request, please contact us directly (see Section 9).
8. Retention of Data
We retain personal and project-related data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal or tax obligations
- Resolve disputes or enforce agreements
After that, data may be securely archived or deleted.
9.Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:
BuildSketch Drafting
Email: enquiries@buildsketchdrafting.com.au
Phone: +61 478532405
Address: Springfield, QLD, Australia
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on our website and will take effect immediately upon posting. Please review this page regularly to stay informed of any changes.
